Terms & Conditions


By making a reservation, you agree with our Terms, Conditions and Cancellation policy.

Please note that tables can be reserved up until 15 minutes before the start of service. You are always welcome to ”walk-in” and take your chances; however, reservations will always be prioritised. We always recommend booking in advance to avoid disappointment.

Online bookings can be made for groups of up to 9 people. For parties larger than 9 guests, please email reservations@shiphotelnorfolk.co.uk

We operate on cash free basis and accept Card Payments Only.

Let us know in the Comments Box if you plan to bring your dog with you, as not all our Tables are Dog Friendly.

Make ensure your contact number and email are up to date. You will receive a confirmation email immediately after making a booking; please get in touch with us if you haven’t received your confirmation or any details are incorrect. (We advise you to check your spam/junk folder)

If you wish to cancel or amend your reservation, you can do that up to 6 hours before your booking time by emailing us directly.

Please ensure that you arrive on time for your reservation.

Advise us if you are running later than 15 minutes. Your table will be released if we have not been contacted. Cancellation charges will apply.

We require card details to confirm all reservations. No charges are being made in advance. Your card will only be charged if the cancellation terms are not met. Not Showing up for the reservation or cancelling less than 6 hours before the booking time will result in cancellation charges of £20.00 per person, which are non-refundable & non-transferable.

Unfortunately, we cannot hold unconfirmed reservations, which will get cancelled automatically after 72 hours if not confirmed.

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Mailing List Terms

If you join this list and consent to receiving email from us, we will contact you about once a month with our newsletter containing offers from us and our sister hotels in the Chaplin Group.

You can opt out at any time via the unsubscribe link provided in the footer of every email we send or by contacting us at sales@shiphotelnorfolk.co.uk.
We will always treat your information with respect and will never sell on your data or send marketing messages on behalf of any other business.

We use MailChimp as our marketing automation platform. By submitting this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

For more information about our own privacy practices please view our Privacy Policy. By submitting the form, you agree that we may process your information in accordance with these terms.